WHERE WE OPERATE

Hotels & Hospitality

Where we operate

Hotels & Hospitality

Phersei Investigations & Security Group works closely with hotel establishments to create custom security programs that focus on guest relations, advance planning and preparation in all critical eventuality.

Phersei Ltd. has full understanding of the pressure that the hotel managers must manage: aim to create a safe environment for guests and employees as well as a superior level of service addressed the guests and visitors, while ensuring the ‘optimization of resources for the pursuit of the best value.

The hotel and hospitality sector faces unique challenges with regard to security, challenges that require innovative solutions for risk management. The hotel security programs should effectively protect onsite and staff as well as guests, visitors, suppliers and their properties.

The safety programs Phersei Security Group dedicated to the hotel are designed to meet the needs of hotels and customers with high quality security programs and industry-specific. They provide professional planning, prevention and protection taking into account the security needs of the business objectives of the effectiveness of services and a careful cost rationalization.

Our approach to security provides a quality increase in customer service and a discrete yet effective security model.

With our Security programs targeted and specialized, you can optimize the safety standards reflecting and completing the terms of image you want to convey to guests and the general public, while maintaining a safety oversight needed to reduce the risks and responsibility.

Our approach to security of the hotel is complete, it focuses on threat assessment, analysis of the situation and proactive planning to identify and mitigate potential risks. A winning combination that involves people, processes and technology to ensure effective security and efficient services in line with the hotel’s culture or tourist facility.

Our hotel Security Program, dedicated to hotels, resorts and, more generally, the hospitality industry, offering a full range of traditional services and added value:

  • the Entrance Reception
  • Access Control
  • Flow Management
  • sensitive areas Monitoring
  • Assistance guests check in and check out
  • Assistance and luggage storage
  • smoking ban compliance control
  • Loss prevention
  • Control warehouses, parking areas, patrols plans
  • Implementation evacuation plans
  • Protection of structures and internal patrols
  • Monitoring and assistance to visitors and guests
  • Customer service and concierge duties
  • Valet parking
  • Delivery Room service (invoices / journals)
  • Security monitoring command center
  • Crisis management
  • Unusual Event Management / Emergency
  • Accident Investigation and Reporting
  • Special security for events / conferences on-site

Our rigorous methods of recruitment and training programs ensure the highest levels of qualification with highly trained professionals in the security industry.

Our system of management of the workforce is supported by a web platform that integrates staff scheduling, accounting, and performance analysis, enabling collaborative processes that ensure consistent management and quality of service.

Our managers work closely with clients in order to create custom security programs, characterized by applying best practices, cultural alignment and the emphasis on planning ahead and preparing to face any critical situation.

Hotel security services in Milan and throughout Italy Phersei. Rely on security services for hotels and resorts of Phersei Group.

CONTACT US

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MILAN HEADQUARTERS
+39 02 6611 1664

MILAN TECHNICAL OFFICE
+39 02 99 77 99 221

ROME HEADQUARTERS
+39 06 9151 1142

VARESE HEADQUARTERS
+39 0332 159 0108

PADUA HEADQUARTERS
+39 049 745 0165

 

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